Mon – Fri 8:00 – 5:00

1- 863-320-1005

Davenport Fl

Text or Call Today! 863-320-1005

Rental Policy

Party Shack Rentals – An XecQtive Touch Company

ATTENTION:

BY MAKING A DEPOSIT OR PAYING IN FULL FOR YOUR RENTAL CONTRACT, YOU AUTOMATICALLY AGREE TO OUR RENTAL POLICY. PLEASE READ YOUR RENTAL CONFIRMATION CAREFULLY BEFORE FINALIZING YOUR RENTAL CONTRACT. ALL RENTAL CONTRACTS MUST BE SIGNED, AND A COPY OF A VALID DRIVER’S LICENSE IS REQUIRED.

MAKING A RESERVATION

To confirm an order, we require the following:

  • Contact information (address, phone, email, and/or fax)
  • A valid credit card
  • A copy of your driver’s license
  • A non-refundable deposit

The deposit equals 50% of your total order and will be applied to your final balance. Payments can be made by credit card, cash, check (at least one week before the delivery date), or email transfer. Monthly payment options are available upon request.

PAYMENT

Payments can be made using:

  • Credit card
  • Cash
  • Personalized check (with ID)

Payments are accepted in person, over the phone, by email, or by mail. The final balance must be paid at least two weeks before delivery or at the time of pick-up. A copy of a valid driver’s license is required for all forms of payment.

CHANGES AND CANCELLATIONS

Your satisfaction is important to us. Once you book your order, those items are reserved exclusively for you and become unavailable to other customers. Therefore, we enforce the following policies:

  • Reductions in order quantities must be made at least 14 days before your event.
  • Cancellations or reductions within 14 days are subject to a cancellation fee.
  • Increases in order quantities must be made before your scheduled pick-up or delivery and are subject to item availability.

Changes can be made by phone, email, or in person.

Cancellation Policy

  • Reductions of up to 20% of your original order must be made at least 14 days before your event to avoid a penalty.
  • Reductions over 20% or any reductions made within 14 days of your event will incur a 50% cancellation fee.
  • Cancellations within one week of the event date will be charged the full rental rate.
  • If you cancel your entire reservation, your 50% deposit is non-refundable.
RENTAL PERIOD

The rental rate is based on a 24-hour rental period. If you need the items for a longer duration, please contact us for multi-day rental rates.

PICKING UP YOUR RENTAL

Unless otherwise arranged, rentals may be picked up after 12:00 PM the day before your event and must be returned by 12:00 PM on the agreed return date.

  • If someone other than you is picking up the rental, they must provide your name and pay any remaining balance.
  • If you need to pick up earlier than 12:00 PM on the day before your event, please contact us to check availability.
  • You are responsible for any damages that occur during transportation.
DELIVERY & PICKUP
  • Delivery is curbside only (driveway, garage, or yard) unless otherwise arranged.
  • A signature from a responsible party is required upon delivery.
  • If setup/take-down is required, a separate quote must be requested.

Delivery Times

  • Morning Delivery: 8:00 AM – 12:00 PM
  • Afternoon Delivery: 12:00 PM – last scheduled delivery of the day

Exact delivery times are not guaranteed, but we will do our best to accommodate special requests. Additional fees apply for:

  • Deliveries outside regular hours
  • Time-specific deliveries
SETUP & TEAR-DOWN

We provide setup services for:

  • Festival, Marquee, and Clearspan tents
  • Tent accessories, dance floors, portable flooring, staging, and custom lighting

We can also set up chairs, tables, general lighting, and décor for an additional setup and tear-down fee.

OUT-OF-TOWN EVENTS

We rent for out-of-town events, and you may:

  • Pick up the items yourself
  • Request delivery (contact us for a quote)

Multi-day rates apply for rentals requiring extended transportation. You are responsible for any damages during transit.

CHECK YOUR ORDER UPON RECEIPT
  • Report any missing or damaged items immediately upon receipt.
  • If after hours, leave a message or call our after-hours emergency line.
  • No disputes will be accepted after your event has concluded.
RETURNS

If someone else is returning the rental on your behalf, provide their contact information to Party Shack Rentals.

Returning Linens & Dishware

  • Linens must be dry (to prevent mildew), free of wax, food, or confetti, and placed in provided bags/bins.
  • Dishes and cutlery must be scraped or rinsed.
  • All rental items must be returned in their original containers.

Any unclaimed items left with us will be stored for 30 days before being discarded or donated.

MISSING & DAMAGED ITEMS
  • Missing or damaged items must be reported within 48 hours of your return date.
  • If missing items are not returned within one week, you will be charged the full replacement cost.
  • Repair fees for damaged items must be paid upon receipt of an invoice.
  • You are responsible for rental items from the time of pick-up/delivery until they are returned.

We charge for missing, broken, or excessively soiled items, including hard-to-remove stains (wax, grease, ink, etc.).

DAMAGE WAIVER (Optional – 6.5% of total rental cost)

The Damage Waiver protects you from accidental breakage but does not cover loss, neglect, or misuse.

What the Damage Waiver Covers:

  • Accidental breakage (you must return damaged items as proof)
  • Secondary coverage (your insurance is primary in large claims)

What the Damage Waiver Does NOT Cover:

  • Lost, stolen, or missing items
  • Misuse, neglect, or intentional damage
  • Tampering with tents, staging, gas, or electrical appliances

If declined, you must add Party Shack Rentals to your insurance for the rental period.

UNUSED EQUIPMENT

Rental charges apply to time out, not usage. No refunds are given for unused items.

LATE RETURNS
  • Late returns incur a half-day rental fee per day.
  • If items are required for another order, we will arrange pickup at your expense.